Order & Derlivery T&C

1. When will my order be shipped?

 

Orders made will be dispatched in 2 business days.

2. Where will my order be shipped from?

All orders are shipped from our warehouse here in Hong Kong.

3. Do you offer international shipping?

Sorry! Unfortunately, we do not offer international shipping at the moment. Stay tuned for more updates!

4. How do I track my package delivery status?

We’ll be working with a third-party courier fulfilment company. However, you will not be able to track your delivery status when in transit.

5. Do you offer free shipping?

We offer standard free shipping to Hong Kong service for orders 300HKD and above.

Free shipping to Macau for orders 600HKD and above

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6. Can I exchange or return items?

No, we do not allow exchange or accept return items unless there is a manufacturing defect. Kindly email to cs@plu.hk to notify us.

7. Can I cancel my order?

Request for cancellation of orders are not allowed.

8. Can I still amend my order after placing the order?

We are afraid that we do not allow changes to be made to your order once it has been placed.

9. How long does the delivery take?

 

Standard delivery takes 3 to 5 working days.

For more information

If you have other questions, you may contact us through email.

cs@plu.hk

 

送貨事項

 

在網站成功購買的顧客可選擇以下的配送方式

1.  順豐速運 (香港地區滿300元免費配送)

採用順豐到付服務,顧客需要承擔運費,公司會根據顧客提供地址寄送,或參考順豐官網的自取點地址進行派送;
速遞貨品將於購買後3 個工作天內寄出,運輸時間一般需時2-3  
所有速遞項目不可指定收貨日期和時段;
顧客購買時請輸入正確的個人資料、電話和地址,以確保速遞能夠順利派送。
如因地址不正確令訂單無法派送、客戶可能需要支付額外的物流費用
 

2. 荃灣服務中心自取

客戶可以在訂單確認後14天內,前往以下地址換領 請先致電 3412 3333 確認訂單 
Muse Nature 荃灣服務中心
新界荃灣荃景圍滙利工業中心2字樓D(荃灣站A出口,愉景新城巴士總站旁)
服務時間
星期一至五:10:00-18:00,
星期六、星期日及公眾假期:休息
 
 
如有疑問請先致電 3412 3333 或  Whatsapp  6176 6648 確認