Order & Derlivery T&C

1. When will my order be shipped?

 

Orders made will be dispatched in 2 business days.

2. Where will my order be shipped from?

All orders are shipped from our warehouse here in Hong Kong.

3. Do you offer international shipping?

Sorry! Unfortunately, we do not offer international shipping at the moment. Stay tuned for more updates!

4. How do I track my package delivery status?

We’ll be working with a third-party courier fulfilment company. However, you will not be able to track your delivery status when in transit.

5. Do you offer free shipping?

We offer standard free shipping to Hong Kong service for orders 300HKD and above.

Free shipping to Macau for orders 600HKD and above

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6. Can I exchange or return items?

No, we do not allow exchange or accept return items unless there is a manufacturing defect. Kindly email to cs@plu.hk to notify us.

7. Can I cancel my order?

Request for cancellation of orders are not allowed.

8. Can I still amend my order after placing the order?

We are afraid that we do not allow changes to be made to your order once it has been placed.

9. How long does the delivery take?

 

Standard delivery takes 3 to 5 working days.

For more information

If you have other questions, you may contact us through email.

cs@plu.hk

 

物流及退換政策

–送貨服務（只限香港及澳門）

*香港特別行政區

每次購物超過港幣300元可享有免費送貨服務（如派件位址為偏遠地區或需要收取附加費，詳細條款請參考順豐網站*）。

每次購物金額低於港幣300 元可自行選擇「自取/平郵/順豐到付-(取件時需自付運費)/順豐速運（每票港幣$30/首公斤，餘下按實際費用收取）」。

*澳門特別行政區

每次購物超過港幣600元可享有免費送貨服務（MiiN品牌除外，需收取每票港幣$50/首公斤，餘下按實際費用收取；但如果同時購買其他品牌超過港幣600元即可豁免）。

每次購物金額低於港幣600 元可自行選擇「速遞送貨」。

–退貨及退款

本網站所有貨品將不接受退貨及退款；

產品價格有波動及變化，售價以出單時刻為準，及後若有價格變動恕不可退回差價；

在閣下訂購之貨品有存貨的情況下，會於三個工作日或之內寄出產品或安排送貨。

 *『順豐自取』: 根據速遞短訊，於順豐服務中心、順豐站或順便智能櫃自取(不包括順豐便利店服務點)；

『順豐速遞』：如顧客需要上門派送而且寄送地址為如派件位址為偏遠地區或需要收取附加費，詳細條款請參考順豐網站*；

部份特定產品，可能需另外收取運費，請留意產品介紹說明。

缺貨： 如出現缺貨，我們會主動與你聯絡，預計會於3個工作日內全數退款至你提供的收款賬號。

【請留意】每張訂單，只可以使用1張優惠券/promo code，如違規使用視為無效優惠券/promo code，商家有權取消訂單。